Kobie: What Earns Customer Trust – Insights from Kobie’s Heart of Loyalty Study
As consumer expectations continue to shift, trust is a deciding factor in whether customers engage, share valuable data, and stay loyal. Drawing on insights from Kobie’s Heart of Loyalty Study, this discussion explores what drives trust in today’s environment. Attendees will walk away with a clearer understanding of the signals that matter most and how to better identify and respond to them within their own loyalty strategies.
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Kobie (Sapphire)
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Kobie
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Kobie delivers market-leading, end-to-end loyalty solutions for the world’s most successful brands. With strategy-led technology, Kobie is consistently named an industry leader by Forrester with a mission of growing value through loyalty.
We turn complex customer data into actionable insights, leveraging human-guided AI and strategic services to enable loyalty outcomes across industries. Kobie Alchemy® Loyalty Cloud delivers and measures loyalty experiences that set brands apart. To learn more about partnering with Kobie and how we have been driving loyalty for more than three decades, visit www.kobie.com.
Ryan Walsh
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Starbucks
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Senior Manager, Loyalty Strategy
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Grant McCloud
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The Exchange
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VP Credit and Loyalty Strategy
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Tyler Stewart
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The Home Depot
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Sr. Manager, Customer Technology
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Waqar Sadiq
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The Home Depot
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Sr. Principal Engineer
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Lauren Strien
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Samsung
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Sr Marketing Manager
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Sectors: ; Solutions:
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Isabella Belloso
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Omni Hotels and Resorts
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Customer Insights Analyst
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Daniel LaForge
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Boot Barn
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Sr. Manager, Loyalty and Email
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Bradley Clay
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Victoria's Secret
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Senior Analyst, Email Marketing
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Channing Geier
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YETI
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Email Marketing
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Avery Piraino
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PepsiCo
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Consumer Data Science Senior Manager
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Megan Krouse
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Cinemark
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Director of Loyalty
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