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Insider One (Opal)
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Insider One
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Insider One is the leading Agentic Customer Engagement Platform, enabling brands to deliver autonomous, end-to-end customer engagement and AI-driven growth.
Insider One is the only platform that brings together a native Customer Data Platform (CDP), journey orchestration across the broadest set of channels, purpose-built agents, advanced personalization, and AI, trusted by over 2,000 customers, including Samsung, L’Oréal, Unilever, and GAP.
Insider One has built a new operating model for marketing and customer engagement, where intelligent systems and agents do not just inform decisions; they execute them. Beyond AI decisioning, our AI plans, creates, executes, and optimizes the end-to-end customer journey autonomously. Marketing and customer engagement teams define the outcomes they want to achieve, and AI determines the optimal path to reach them.
Loved by customers and recognized by analysts, Insider One is consistently ranked as a leader with top industry recognition from Gartner, Forrester, IDC, and
Michael Lucas
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AEO, Inc
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Sr. Director Customer Marketing
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Margie Buschow
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Dave & Buster's
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Sr. Retention Marketing Manager
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Alexis Williams
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Dave & Buster's
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Sr. Director, Marketing
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Kevin Meiners
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Gap Inc.
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Head of Loyalty & Payments
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Doug Speedie
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T-Mobile
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Sr. Manager, T-Mobile Tuesdays
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